Frequently asked questions

Shoppers tap a card or phone, the door unlocks, and they take what they want. AI vision registers every item removed — at roughly 99% accuracy — and charges the card for exactly what was taken when the door closes. No PIN, no app download and no account setup.

Roughly 99% across every product category. On a rare miss, the operator is notified in the app and can adjust the order in seconds.

Beverages, snacks, fresh food and other categories — anything that fits the adjustable shelves. Frozen goods such as ice cream and frozen meals belong in the HAHA Freezer 550.

Every machine runs the same AI platform; what changes is the size. Compact models fit offices, gyms, salons and lounges, mid-size units suit schools, clinics and retail, and high-capacity or dual-door builds suit malls, stadiums, airports and busy apartment complexes. Frozen units handle ice cream and meals.

With the HAHA operator app and dashboard. Inventory levels, peak-hour sales and product listings update in real time, and you get restock alerts and can correct orders from any device.

Yes. Every machine ships with a magnetic wrap kit, and custom wraps and extended warranties can be arranged — email us within 3 days of your order.

Machines ship free within the lower 48 states in a heavy-duty wooden crate and arrive in roughly 5 business days. The shop shows an estimated delivery date before you check out.

Yes. If you are splitting delivery across several locations, email us right after checkout with the addresses and freight is routed accordingly.

Yes. Our team handles freight, installation and onboarding to the operator dashboard after checkout. Support runs through phone, live chat and direct operator contact, so you are never troubleshooting alone.

Yes. Each model on the shop has a “Request Invoice / Manual Payment” option if you prefer not to pay by card at checkout.

Returns are accepted within a 15-day window on clear, transparent terms.

A 1-year manufacturer’s warranty is included with every machine. Extended 2- and 4-year plans are available, with no deductibles and fast claims.

Every model has an AI subscription of $40 per machine per month, and card processing is 5.95% + $0.05 per transaction. Electricity use is listed for each model — the Mini 360 uses about 2.0 kWh per 24 hours.

Yes. Apply with one of our two independent financing partners before you order — approval happens on the partner’s site and sets the terms of your order. Affirm and PayPal financing are also offered at checkout.

Yes. Build a bundle on the shop: 5–9 machines get 3% off the total and 10–19 machines get 5% off. For 20 or more machines, contact us.

Profit comes down to three levers: location quality, product margins and how efficiently you operate. Operators routinely report doubling revenue after replacing a coil-based machine, while cutting restocking time to under 5 minutes per stop. Results vary by location and are not guaranteed.

High-traffic, high-dwell spots with repeat daily visitors and few nearby alternatives — apartment complexes, gyms, hotel lobbies, office break rooms, college campuses and healthcare facilities.

When customers can browse a stocked shelf, they discover items they did not plan to buy. Our operators consistently see 3–4 items per transaction.

You load a smart cooler like a fridge — no coils and no jams. Operators report cutting restocking time from 30+ minutes per stop to under 5.

Credit and debit cards, Apple Pay and Google Pay, through a touchscreen POS that takes chip, swipe or tap. There are no bills or coins to collect.